Esoparijat operates this store and provides services to you. This policy explains how we collect, use, and protect your personal information.

Information We Collect

A. Personal Data

• Name, email address, phone number
• Billing & shipping address
• Business information (GST / Tax ID for dealers)

B. Transaction Data

• Order history
• Payment status
• Invoices and billing records

C. Technical Data

• IP address
• Device and browser information
• Cookies and usage data

How We Use Your Information

• Process and deliver orders
• Manage accounts (including dealer accounts)
• Provide customer support
• Send order updates and notifications
• Improve website performance
• Prevent fraud and misuse
• Comply with legal obligations

Legal Basis for Processing (GDPR)

• Contractual necessity (order fulfillment)
• Consent (marketing communications)
• Legal obligations (tax and compliance)
• Legitimate interest (security & improvement)

Information Sharing

We do not sell personal data. We may share data with:

• Shopify (store platform)
• Payment processors
• Shipping and logistics partners
• Hosting & analytics providers
• Legal authorities when required

Cookie Policy

We use cookies to enhance your browsing experience. These include:

• Essential cookies (basic website functionality)
• Login session cookies
• Cart functionality cookies
• Analytics cookies (to understand usage)
• Functional cookies (preferences & settings)

You can disable cookies through your browser settings, but some features may not function properly.

Account & User Responsibilities

• Provide accurate and up-to-date information
• Maintain confidentiality of your account credentials
• Notify us immediately of unauthorized access

We reserve the right to suspend or terminate accounts in case of misuse.

Dealer / Wholesale Terms

• Dealer accounts require approval
• Pricing tiers may vary
• Orders must be for legitimate business purposes
• Misuse may lead to account termination

Pricing & Payment Terms

• Prices are subject to change without notice
• Orders are confirmed only after successful payment
• Taxes may apply based on your location

We reserve the right to cancel orders due to:

• Pricing errors
• Fraud suspicion
• Stock unavailability

International Data Transfers

Your data may be processed outside your country. We ensure proper safeguards through secure systems and contractual protections.

Data Retention

• As long as your account is active
• As required for tax and legal compliance

Your Rights

EU (GDPR)

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Data portability
• Object to processing

US (CCPA)

• Request disclosure of collected data
• Request deletion
• Opt out of data sale (we do not sell data)

India (DPDP Act)

• Access and correct personal data
• Withdraw consent
• Raise grievances

Data Security

• HTTPS encryption
• Secure hosting infrastructure
• Restricted data access

Children’s Privacy

We do not knowingly collect data from children under the age of 13.

Changes to Policy

We may update this policy from time to time. Updates will be posted on this page.

Contact Us

Email: cs@esoparijat.com

Address: Delhi, India